
CROWD SATISFACTION AT SPORTING EVENTS
Victoria L. Kendrick, Roger A. Haslam &
Patrick E. Waterson
Loughborough Design School, Loughborough University, UK
Thispaper presents findingsfromin depth semi-structuredinterviews
with event organisers and deliverers, investigating the organisa-
tion, coordination, and security of a variety of spectator sporting
events. Safety was identified by those responsible for organising
and delivering events as a key priority, with less attention given
to user experience, crowd comfort and satisfaction. An evidence
based description was developed to embody findings of the current
study, illustrating the central issues that ...