Telling stories of how people will work in the new system we’re designing helps the team keep the user’s life coherent. Storyboards are like freeze-frame movies representing to-be scenarios of the user’s practice. These stories ensure that a task or activity works—that the things the user wants to do are supported and that they can flow from step to step conveniently. Storyboards ensure that designers think through the different activities, strategies and situations that have been revealed as important in the field data or are relevant to the Vision and resulting product concepts. In this chapter we describe storyboards and how to build them.


Business analysis; Cool concepts; Design; Design thinking; Human–computer ...

Get Contextual Design, 2nd Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.