CHAPTER 17
Soft Skills for Effective Practice of Continual Improvement
By empowering others, a leader does not decrease his power, instead he may increase it—especially if the whole organisation performs better
– Rosabeth Moss Kanter
SYNOPSIS
Continual improvement is an exercise in communication, teamwork, meeting together to think and act. Hence, everyone involved in CIP has to have a (i) solid ground in communication, (ii) good understanding of being a team player and contribute through team effort and (iii) knowledge of conducting and participating in a meeting to make it effective.
Background
Continual improvement, as described in Chapter 16, has to be carried out with the involvement of people. People are grouped into teams and each ...
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