O'Reilly logo

Continual Improvement Process by V. Narayana, N. S. Sreenivasan

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 19

Tools and Techniques: Problem Solving Through Pattern Discovery and Probing

It is being in touch, with customers, suppliers, your people. It facilitates innovation, and makes possible the teaching of values to every member of an organisation. Listening, facilitating, and teaching and reinforcing values. What is this except leadership? Thus MBWA is the technology of leadership. Leading is primarily paying attention. The masters of the use of attention are also not only master users of symbols, of drama, but master storytellers and myth builders

– Tom Peters and Nancy Austin

SYNOPSIS

Logical thinking takes a concrete shape when it is reinforced with data. Scrutiny and analysis of data pertaining to an issue brings forth many aspects ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required