CHAPTER 19

Tools and Techniques: Problem Solving Through Pattern Discovery and Probing

It is being in touch, with customers, suppliers, your people. It facilitates innovation, and makes possible the teaching of values to every member of an organisation. Listening, facilitating, and teaching and reinforcing values. What is this except leadership? Thus MBWA is the technology of leadership. Leading is primarily paying attention. The masters of the use of attention are also not only master users of symbols, of drama, but master storytellers and myth builders

– Tom Peters and Nancy Austin

SYNOPSIS

Logical thinking takes a concrete shape when it is reinforced with data. Scrutiny and analysis of data pertaining to an issue brings forth many aspects ...

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