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Continual Service Improvement Manager: Careers in IT service management by David Whapples

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5 CAREER PROGRESSION AND RELATED ROLES

CAREER PROGRESSION

Other more established roles within the ITIL® have clear career progression paths and an abundance of material to support. Not so the continual service improvement manager. Therefore, in the absence of such well documented advice, the following is based more on the personal experience of the author.

The skills required to be effective in the role of continual service improvement manager are described in Chapter 3, Skills. So, which incumbents of other roles within the organisation have the position of continual service improvement manager as their next career objective? Who aspires to be a continual service improvement manager? And once you have become a continual service improvement ...

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