Chapter EightPromoting a Vibrant Office Culture: Suggestions for Healthcare Administrators

8.1 A Brief Introduction

A healthcare administrator will have a much easier time in meeting stakeholder-related goals if he or she oversees a vibrant workplace environment. An office-level leader will also stand a better chance of convincing staff to accept and utilize continuous improvement (CI) methodologies if this person cultivates a healthy departmental culture. With that fact in mind, I will begin the chapter by delineating some of the key elements of a high-performing office environment. Next, I will discuss some of the reasons why employees who are ensconced in these types of cultures often perform better than their peers who labor in dysfunctional ...

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