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Continuous Process Improvement in Organizations Large and Small by Robert E. Hamm

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CHAPTER 1

The Anatomy of a Process

Beat horses and they will run faster-for a while.

—W. Edwards Deming

Think about it. Virtually, we accomplish everything through processes. The computer that I use as I write these words was built using a process. The airplanes that move us so swiftly from one part of the world to the other are products of a process. For that matter, the platforms that leave the earth and circle our planet daily, providing us with near instantaneous communications, were designed, developed, launched, and controlled through processes. Recently I took a group of students to a Toyota manufacturing plant in South Texas near where I live. On that day, we watched in amazement as a brand new Tundra or Tacoma pickup truck came off the ...

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