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Continuous Process Improvement in Organizations Large and Small by Robert E. Hamm

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CHAPTER 4

The Second C “Change”

Only leadership can get change to stick by anchoring it in the very culture of an organization.

—John P. Kotter

The product of continuous process improvement is change. Old processes that no longer provide value at the lowest cost are changed when employees working together use a structured approach to problem solving to remove the waste, variation, and constraints that prevent the creation of value. But the reality is that most employees just don’t care for change, at least initially. Most managers and employees view change much differently than leaders. For employees, change can create fear. In his book Leading Change, Kotter (1996) explains that managers strive for predictability and order; but change means ...

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