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Continuous Process Improvement in Organizations Large and Small by Robert E. Hamm

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CHAPTER 6

Closing Performance Gaps through Structured Problem Solving

If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.

Albert Einstein

Culture, change, and commitment are essential to organizations seeking to continuously improve in today’s competitive environment. Continuously improving organizations use key performance indicators associated with strategic objectives to highlight performance gaps and help focus improvement efforts on what’s really important. These organizations use a structured problem-solving methodology to close the gaps.

Over the past 10 to 15 years, we’ve found success in closing performance gaps with an 8-step problem-solving model that incorporates ...

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