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Answers to Chapter Exercises
Chapter 1
1. Connection between product quality and control of the processes
producing the product. Refer to Table1.1 on typical control failures.
Many of these have immediate impact on product quality, volume,
delivery to customer. Some control failures cause loss of continuity
of production, such as serious accidents, explosions, or res due to
loss of process material containment. Deming’s Points 1 and 3 are
most relevant to the linkage between the work of people and the
quality of the product here
Point 1: Create constancy of purpose towards improvement of
product and service. … and Point 3: Cease dependence ...