Scheduled meetings give you an advantage to respond verbally and in writing that job interviews, negotiations, sales encounters, and social interactions generally do not. They give you an opportunity to prepare your remarks relative to an agenda, and they present the opportunity to take notes in an efficient, effective, and accurate way. You should know who will be asking you questions and what those questions are likely to address.

In any encounter, when you have more “knowns” than “unknowns,” you are well-positioned to use your skill set to control the conversation. As a reminder, that does not mean you do all the talking. ...

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