Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Index

Accusations, as attacks, 170

Action(s):

for avoiding leading questions, 128–130, 133–137

for brain change, 20, 23

as conversation-changers, 8

to deal with attacks, 177–183, 185– 192, 194–196

to deal with complaining, 151–162

to deal with mind-reads, 74–81, 83–84

to deal with negative predictions, 100–106, 108–113

to deal with yes-buts, 33–41, 43–46

training in, 23

Active discouragement, 67

Affectionate jokes, 206, 207

Agazarian, Yvonne, 209, 211, 218

Ambiguity:

as conversational noise, 209–211

and mind-reads, 60–62

Anger, unawareness of, 175–176 (See also Attacks)

Anna Karenina (Leo Tolstoy), 204

Arguing (with complainers), 148

Assumptions, 68 (See also Mind-reads; Predictions)

Attacks, 6, 168–203

forms of, 170

ineffective responses to, ...