8Conversational Chatbot-Based Security Threats for Business and Educational Platforms and Their Counter Measures
Hriakumar Pallathadka1*, Domenic T. Sanchez2, Larry B. Peconcillo, Jr.2, Malik Jawarneh3, Julie Anne T. Godinez4 and John V. De Vera5
1Manipur International University, Manipur, India
2Cebu Technological University-NEC, Cebu City, Philippines
3Faculty of Computing Sciences, Gulf College, Al-Khuwair, Oman
4Cebu Technological University-CCMSC, Cebu City, Philippines
5Cebu Technological University-Main Campus, Cebu City, Philippines
Abstract
A chatbot, also called a chatterbot or a conversational agent, is a piece of software that is powered by artificial intelligence and can have a smart conversation with one or more human users at any time and from anywhere. They are computer programs that can understand and respond to input in natural language, just like a real person would. With the help of artificial intelligence (AI) technology, it is now possible to come up with ways to build computer programs that mimic the way people think when they are trying to solve problems. Chatbots are an important part of the study of artificial intelligence because they help users get information and help them finish tasks by using advanced AI techniques. Chatbots are used in almost every type of business to answer customer service questions. This lets human workers focus on other tasks, which leads to a rise in productivity and a drop in costs in the long run. A chatbot can be used ...
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