Conversational Artificial Intelligence

18Advanced Security Solutions for Conversational AI

Ranjana Sikarwar^1*, Harish Kumar Shakya¹, Ajay Kumar² and Anjali Rawat³

¹Department of Computer Science Engineering, Amity University Gwalior, Gwalior, India

²School of Computer Science and Engineering, Manipal University Jaipur, Jaipur, India

³Apostelle Overseas Education (AOE), Ujjain, India

Abstract

Conversational AI refers to technologies using machine learning and natural language processing to help simulate human interactions using chatbots or virtual agents which can understand and respond to the input text and speech. Conversational AI services have been used across various platforms nowadays to provide customer support for a better user experience. However, security issues are also an important concern for chatbots which hold the sensitive information of customers. Artificial intelligence is involved in the banking sector for the prevention of fraud and negative activities associated with financial transactions. Fraudulent activities can be either internal or external. Internal fraud may be committed by employees of the banks themselves through malevolent activities. Financial attacks on banks may take place externally also for money laundering or payments, etc. Fraud detection systems are used to identify, control, and block suspicious activities in the system. Anomaly detection is one of the crucial features of artificial intelligence used for the prevention of fraud and cyber-attacks.

Keywords: Chatbot, natural ...