O'Reilly logo

Conversational Design by Erika Hall

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Acknowledgements

Endeavoring to write one book may be regarded as naïveté. To write a second is just ridiculous. This book would not have been possible without the unwavering faith, advice, and encouragement emanating from the bright shining light that is Katel LeDû. Gratitude is due as well to the steadfast Jeffrey Zeldman and Jason Santa Maria, who are truly gentlemen apart. Words cannot express what I owe to the exacting fortitude, compassion, and wit of my editors, Lisa Maria Martin, Kate Towsey, and Sue Apfelbaum, whom I would gladly endorse on LinkedIn for remote psychotherapy. Jon Long created the delightful illustrations from some rather tragic diagrams.

The ideas encapsulated here evolved from wisdom accrued through many hours of more ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required