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Conversational Design by Erika Hall

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Index

A

Adams, Douglas 91

Amazon 55, 60, 90

Alexa 55, 83, 93

Echo 36

Kindle 75

Android App 71

B

Bahat, Roy 3

Baker, Ronald J. 125

BASAAP (be as smart as a puppy) 74

Bradley, Philip 18

Brown, Ben 82

Butcher, Joe (writing as October Jones) 9

Butterfield, Stewart 82

C

Cagan, Josh A. 85

Carnegie, Dale 51, 125

character 81

chatbots 4

Christensen, Clayton 17

cloud computing 3

Cocteau, Jean 98

collaboration 113–114

conceptualizing 115

conversation 10

conversational maxims 28

manner 30

politeness 30

quality 29

quantity 28–29

relation 29

Conway, Melvin 108–109

Conway’s Law 108–109

Cooper, Alan 22, 114

Cuneiform 11

D

digital rights management (DRM) 104

Doolittle, Hilda 99

Duhigg, Charles 64

Duolingo 48–50, 72

E

Eat24 95

emoji 106

emoticons 106

Everett, ...

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