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Conversational Design by Erika Hall

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Chapter 1. The Human Interface

“In the old days, we didn’t much write like talking because there was no mechanism to reproduce the speed of conversation. But texting and instant messaging do—and a revolution has begun.”

—John McWhorter, “Is Texting Killing the English Language?” 
(http://bkaprt.com/cd/01-01/)

Texting is how we talk now. We talk by tapping tiny messages on touchscreens—we message using SMS via mobile data networks, or through apps like Facebook Messenger or WhatsApp.

In 2015, the Pew Research Center found that 64% of American adults owned a smartphone of some kind, up from 35% in 2011 (http://bkaprt.com/cd/01-02/). We still refer to these personal, pocket-sized ...

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