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Conversational Design by Erika Hall

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Chapter 3. The Principles in Practice

“As our personal devices know more and more about us—where we live, where we work, when we’re at the movies, when we’re listening to music—they can make better decisions about how we might like to interact with them.”

—Laura Klein, Designing for Voice Interfaces

Lately, purported advances in artificial intelligence have ignited a buzz about the possibility of texting and talking to our domestic machines. However, a highly successful conversational interface is already over twenty years old. While only recently allowing voice input, Google Search has embodied the core principles of conversation from the beginning (Fig 3.1). And while its capabilities ...

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