I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.
—PENTAGON SPOKESMAN ROBERT MCCLOSKEY DURING A PRESS BRIEFING ABOUT THE VIETNAM WAR
Conversations are multidimensional, not linear. What we think, what we say, what we mean, what others hear, and how we feel about it afterward are the key dimensions behind Conversational Intelligence. Though conversations are not simply “ask and tell” levels of discourse, we often treat them as though they are.
A decade ago, I had a coaching client who I knew from the outset was going to be challenging. As it turned out, we fired each other after six months. ...