O'Reilly logo

Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results by Judith E. Glaser

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

1

What We Can Learn from Our Worst Conversations!

I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.

—PENTAGON SPOKESMAN ROBERT MCCLOSKEY DURING A PRESS BRIEFING ABOUT THE VIETNAM WAR

Conversations are multidimensional, not linear. What we think, what we say, what we mean, what others hear, and how we feel about it afterward are the key dimensions behind Conversational Intelligence. Though conversations are not simply “ask and tell” levels of discourse, we often treat them as though they are.

Good Intentions, Bad Impact

A decade ago, I had a coaching client who I knew from the outset was going to be challenging. As it turned out, we fired each other after six months. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required