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Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results by Judith E. Glaser

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3

Moving from Distrust to Trust

Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength; mastering yourself is true power.

—LAOZI

Life would be so simple if we had total control of what happens moment by moment in our lives. But the reality is, life is full of unexpected events, and many trigger us at a deep and visceral level. Let’s look at one such stressful event and its ramifications, as well as some better ways of handling pressure-filled conversations.

You’re sitting in a meeting with your team, brainstorming about a current financial crisis and what to do about it. Business is awful. People have stopped buying your products. Market share has plummeted overnight. You are scared. Others are scared. Everyone ...

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