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Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results by Judith E. Glaser

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5

Harvesting Conversational Intelligence Using the Wisdom of Our Five Brains

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

—MAYA ANGELOU

Conversations are not just a way of sharing information (Level I); we have evolved over millions of years to a point where our conversations trigger physical and emotional changes in our brains and bodies. These changes may include the release of oxytocin, which fosters bonding and collaboration, but they may also include the release of cortisol, which is a “fear hormone,” and testosterone, which boosts our more aggressive behaviors.

Many neuroscientists are working now on better understanding the neurotransmitters that ...

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