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Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results by Judith E. Glaser

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7

Priming for Level III Conversations

Your vision will become clear only when you look into your heart… Who looks outside, dreams. Who looks inside, awakens.

—CARL JUNG

Imagine that you had hardwired instincts that gave you the ability to immediately—in a nanosecond—read another person’s intentions. That is, to determine whether the person is trustworthy or not. And based on your gut instincts, your brain knew to either open up or close down, to share or to withhold. Well, you do! We all do.

What I’ve learned over the years is that the best communicators learn to align their intentions with their impact. While intention is what someone wants to make happen or plans to accomplish, the impact involves the quality of the experience from the perspective ...

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