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Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results by Judith E. Glaser

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8

Conversational Agility: Reframing, Refocusing, Redirecting

Change is the law of life. And those who look only to the past or present are certain to miss the future.

—JOHN F. KENNEDY

As you develop your conversational awareness, begin to “see” with your Third Eye, and get in front of potential conversational collisions, you will start to recognize when you need to change your navigational pattern during a conversation.

Reducing Fear

In a study examining healthy self-regulation, there was a 23 percent reduction in cortisol and a 100 percent increase in DHEA (a steroid hormone made by the adrenal glands) with intentional practice of regulating negative thought loops. This means that stress was dramatically reduced and well-being increased through ...

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