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Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results by Judith E. Glaser

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9

A Toolkit for Level III Conversations

What counts in making a happy relationship is not so much how compatible you are, but how you deal with incompatibility.

—DANIEL GOLEMAN

The exercises in this Conversational Intelligence Toolkit are mental and conversational rituals that will help you deconstruct conversations and learn to reframe, refocus, and redirect them. By using higher levels of conversational dynamics, you can move into higher levels of engagement as you learn to shape your interactions with others.

Engage in the Face of Conflict

Most of us experience moments of conflict every week, if not every day. One of my clients and I coined an expression to describe this—you fall prey to the three Ps: power, politics, and personalities. These ...

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