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Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results by Judith E. Glaser

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INDEX

A

accountability, 127, 181

Make Up Game and, 144145

adrenaline, 90

“Advocate and Inquire” interactions, 6970

aggression, 40, 73

agility, conversational, 117135

dashboards and, 118120

rebuilding trust and, 134135

reframing, refocusing, redirecting in, 122125

road map for building, 125134

teaching, 120123

Ahrendts, Angela, 154158, 160161

alignment

of intentions with impact, 101, 104107

transforming anger into, 143145

amygdala

Conversational Dashboard and, 3537

in desire to win, 79

distrust and, 2425

hijacking by, 2628

LEARN exercise and, 143

overcoming triggers from, 2829

refocusing to promote trust, 126127

reward vs. punishment and, 74

speed of response from, 42, 7677

threat response by, 7577

Ancona, Deborah, 9192

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