Chapter 11

Concluding Remarks

It’s all part of a continuing push by business schools to teach “soft skills”—such as accepting feedback with grace and speaking respectfully to subordinates—that companies say are most important in molding future business leaders.1

This book is not the first publication to address the role of communication in performance appraisals and feedback. Truth is, there will likely be many that will follow, emphasizing various elements of assessment, planning, interaction, and follow-up. Despite all of this literary attention, larger questions remain. Why have so many academics and practitioners written about performance appraisal, and yet employees consistently remark that they rarely draw value from their appraisals ...

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