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Conversations that Get Results and Inspire Collaboration: Engage Your Team, Your Peers, and Your Manager to Take Action
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Conversations that Get Results and Inspire Collaboration: Engage Your Team, Your Peers, and Your Manager to Take Action

by Shawn Kent Hayashi
April 2013
Beginner content levelBeginner
256 pages
5h 39m
English
McGraw-Hill
Content preview from Conversations that Get Results and Inspire Collaboration: Engage Your Team, Your Peers, and Your Manager to Take Action

 

CHAPTER 6

Deep Listening

What We Hear and What We Don’t Hear: Learning to Listen

Imagine that you have never heard about or seen flowers. You are walking through a garden for the first time. What do you see? Can you see a tulip? If you do not know what a tulip is, you cannot see a tulip. What you may see are colorful things that are pretty. So if I said to you, “please bring me the tulip,” would you know what to do? No. Would you have listened? You might have heard the request and the word “tulip,” but you could not act on it because there was no understanding of what it meant. Only when you were shown a tulip would you be able to listen to, “please bring me a tulip” and know to go pick one. The more distinctions you have, the better you can ...

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Publisher Resources

ISBN: 9780071805933