Chapter 10

Develop the Organization Report Card

Strategy is a commodity, execution is an art.

—Peter Drucker

According to a recent McKinsey survey, transformations with clear, unambiguous metrics and milestones were over seven times more likely to succeed than those lacking such elements.

In Chapter 4, I talked about the importance of integrating business excellence into an organization’s strategic plan. In Chapter 5, I shared a model to integrate an organization’s desired culture with strategy. With the strategic plan created, the task now at hand is to deploy the strategy throughout the organization from the boardroom to the frontline, as well as to monitor performance in relation to the strategic directions.

While there are many frameworks ...

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