Chapter 19

Develop Content for Standard Work on Management System Elements and Other Educational Material to Support the Excellence Journey

The real voyage of discovery consists of not in seeking new landscapes but in having new eyes.

—Marcel Proust

Everyone understands the need for developing educational material and standard work in an excellence journey. However, what often gets missed is development of a standard work process to create standard work. It may seem like an extra step but it isn’t. The standard work content developed in consultation with the staff (and physicians in the case of healthcare) has a much higher probability of acceptance by teams across the organization as compared to the one created by the centralized corporate ...

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