Chapter 23

Develop a Standard Tollgate Process to Evaluate the Progress of Improvement Projects

Our job is to give the client, on time and on cost, not what he wants, but what he never dreamed he wanted; and when he gets it, he recognizes it as something he wanted all the time.

—Dewys Lasdon

In Chapters 13 and 14, we learned how to categorize small, medium, and large projects and how to prioritize projects based on filters. In this chapter, I will share how to evaluate the progress of these improvement projects using a standard tollgate process.

In their article, “Using tollgate to manage your projects in action,” E.Y. Romania define a tollgate as a checkpoint in a project where progress is reviewed to decide the completion stage of the activities ...

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