Chapter 24

Develop a Five-Year Roadmap and Evaluation Criteria for the Excellence Journey

It’s only the last turn of the bolt that tightens it, the rest is just movement.

—Shigeo Shingo

As a leader, it is your responsibility to paint a picture on a blank canvas along with your team of what “good” looks like at the end of a particular period in an excellence journey. The picture of the future has to be compelling enough to create an interest and passion for others to follow. Visionary leaders make people discontent with where they currently are. They inspire people to be courageous, take risks, and endure challenges to get to where they could be. In my experience, five years is a good time horizon to consider in an excellence journey for people ...

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