A
ADKAR, 33
AI, see Artificial intelligence
Annual report card for Hospital Heal, standard work process for developing, 89
Artificial intelligence (AI), 170
B
Balanced Scorecard (BSC), 45, 75
logic, 76
philosophy, 86
Boundaryless Organization, The, 20
Bringing Leadership to Life in Health, 23
BSC, see Balanced Scorecard
intelligence tools, 165
quality, 144
Business excellence model, 51, 143
implementing at Hospital Heal, 53
operational excellence, 51
organization’s cultural operating system, 52
training plan, 142
works, 54
C
Canadian Institute for Health Information (CIHI), 76
CAP model, see Change Acceleration Process model
Cascade ...
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