Crafting the Luxury Experience

Video Description

Robert Chavez, CEO of Hermès US, explains why employee engagement and an online presence are key.

Table of Contents

  1. Crafting the Luxury Experience 00:06:46

Product Information

  • Title: Crafting the Luxury Experience
  • Author(s): Robert Chavez
  • Release date: December 2011
  • Publisher(s): Harvard Business Review
  • ISBN: 32562HBR4174AV