© Jeffrey M. Rhodes 2019
Jeffrey M. RhodesCreating Business Applications with Office 365https://doi.org/10.1007/978-1-4842-5331-1_13

13. Power BI Case Study: Monitoring BMC Remedy Help Tickets

Jeffrey M. Rhodes
Colorado, CO, USA
The original version of this chapter was revised. A correction to this chapter is available at https://​doi.​org/​10.​1007/​978-1-4842-5331-1_​24
Power BI can also be used for non-Office 365. An example that we have found helpful is in monitoring Remedy tickets. Remedy is an IT Service Management software that manages incidents, work orders, and other items. An important task is monitoring ticket status, how long they have been open, whether they have been assigned, and other tasks. Before Power BI, this had been accomplished ...

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