© Jeffrey M. Rhodes 2019
J. M. RhodesCreating Business Applications with Office 365https://doi.org/10.1007/978-1-4842-5331-1_16

16. Continuing the Help Ticketing System: Technician Form

Jeffrey M. Rhodes1 
Colorado, CO, USA

Now that we have our tickets in the SharePoint list, we can significantly improve the productivity of our help desk technicians by letting them manage tickets on their mobile devices (as well as their computer if desired). We will let PowerApps build the basic plumbing of the form and then customize from there.

In PowerApps, we choose to Start from data, which defaults to a Canvas app with a Phone layout. We then tell it to use our SharePoint list as the data source. PowerApps makes us three screens: Browse, Detail, and Edit ...

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