People Respond Well to This Level of Trust

We originally went into large-scale self-selection with considerable fear of the consequences and worries about how people would respond. However, we can now categorically state that none of our fears were justified. Our concerns didn’t become reality, and with the benefit of hindsight, we were worked up over nothing. Given this unprecedented level of trust, individuals acted professionally and as responsible adults.

There was no reason to believe that this kind of exercise would bring out any of the bad behavior we and others had originally feared. In fact, one of the greatest wins of following a process like this was to see that employees demonstrated that they really can be trusted to solve complex ...

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