Chapter 5
Becoming an Expert About the People You Manage
Perhaps you’ve heard of Emotional Intelligence. If you haven’t, here are two reasons why you should know what it is:
1. Studies show that top performers are more likely than average performers to have high Emotional Intelligence.
2. Emotional Intelligence is learnable.
Psychologists differ on how to define this growing area of study, but one thing is certain: Research conducted throughout the past few decades has resulted in a growing mountain of evidence showing higher levels of Emotional Intelligence in people who are considered successful, with lower levels in people considered to be average and below average performers.
Emotional Intelligence (sometimes referred to as an Emotional Intelligence ...

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