Introduction

The Apollo team put the first man on the moon. The first personal computers—both the Mac and the IBM—were the creations of small teams. Ford Motor Company was saved from serious decline around 1980 by Team Taurus, whose newly designed passenger car became the bestseller in North America.

Teams are responsible for many of today’s accomplishments. In the business world, they have become commonplace and even fashionable—so much so that some people mistakenly believe that the team approach to attacking problems or opportunities is just another management fad. It’s not. Team-based work is far from new and it’s here to stay. For example, when the United States’ rebellious Continental Congress decided that it needed to produce a declaration ...

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