Chapter One: Leadership Is a Relationship

1 All of the stories told about individuals in this book are from real people. Their titles and positions are accurate as of the time that we interacted with them; of course, many have moved on from these positions, and organizations have changed as well over the years. In some instances, people preferred that we not use their names in an illustration, and we honored this request. We have respectfully noted in the text when we know that the individual has subsequently died.

2 J. W. Gardner, On Leadership (New York: Free Press, 1990), pp. 28–29.

3 W. H. Schmidt and B. Z. Posner, Managerial Values and Expectations: The Silent Power in Personal and Organizational Life (New York: American Management Association, ...

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