The Ericsson Response – a ten-year perspective: in the light of experience

Sarah Gannon


In this chapter we endeavor to draw some basic conclusions about the information and communication needs which emerge and evolve in the different stages of a humanitarian emergency or crisis and about the factors which inhibit full effectiveness of the aid agencies’ response. We also include a critique of the role played by Ericsson Response and by commercial organizations generally in providing communications infrastructure and support at times of humanitarian crisis, identifying some systemic weaknesses and opportunities for improvement. Looking to the future, we advance some recommendations aimed at enhancing current response models to further ...

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