Crisis Leadership: Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen the Impact of Chaos on the People You Lead

Table of contents

1. Cover
2. Title Page
3. Copyright
4. Contents
5. Prologue
6. Preface
7. Introduction
8. Chapter 1: What Is Crisis?
   1. The Panic Button
   2. Opportunity or Chaos?
9. Chapter 2: What Is Crisis Leadership?
   1. A Definition of Leadership
   2. Leadership’s Role in a Crisis
10. Chapter 3: Preparing for Crisis
    1. Communication as Crisis Preparation
    2. Planning with Vision and Values
    3. Caring and Connecting as Preparation for Crisis
11. Chapter 4: Leading During Crisis
    1. Communicating During the Crisis
    2. Clarity of Vision and Values
    3. Caring During a Crisis
12. Chapter 5: Leadership After the Crisis
    1. Rebuild and Reassure
    2. Review and Revise
    3. Reflect and Renew
    4. Restore and Reinvigorate
13. Conclusion
14. Epilogue
15. Appendix A: The Crisis Action Plan (CAP)
16. Appendix B: What Leaders Can Do to Take Care of Themselves During a Crisis
17. Suggested Readings