Index
A
Action plans, 120
Airline crisis, 73–75
B
Bank of America
background details, 47–48
crisis
bank’s response, 50–51
further fallout, 51
lessons learned, 51–52
public responses, 49–50
resolution, 51
parting thoughts, 53–54
Business decisions, 117–118
C
China Internet Network Information Center (CNNIC), 98
China, social media, 98–99
Chinese Internet culture, 98
CNNIC. See China Internet Network Information Center
Communication plans, 120
Credibility, 16
Crisis
American vs. Alec Baldwin, 69–73
Bank of America, 49–52
categories, 9
chances in, 9–10
definition, 8–9
Domino’s Pizza, 111–115
FedEx, 108–110
JetBlue, 56–58
Komen, Susan G., 18, 22
preparedness, 120
principles for professionals, 13–14
Progressive insurance, 87–96
recovery, 16
Siemens, ...
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