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Critical Knowledge Transfer
book

Critical Knowledge Transfer

by Dorothy Leonard, Walter C. Swap
November 2014
Intermediate to advanced content levelIntermediate to advanced
240 pages
4h 59m
English
Harvard Business Review Press
Content preview from Critical Knowledge Transfer
One of us (Dorothy), with many years of interviewing experience, was working with a colleague less experienced in the art. She conducted some interviews together, and then he did several on his own. The results were a bit frustrating—not as useful for the intended purpose of capturing deep smarts. “I think I’m asking the same questions you are,” he said. “How come I don’t get the same kind of responses?” There were probably two reasons: first, he was more of an expert than she was in that particular knowledge domain. This should make it easier, right? No. He knew so much about the topic that he made automatic connections of his own, assumptions about what the interviewee meant. And second, he knew the individual ...
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Publisher Resources

ISBN: 9781422168127