Components of CRM
Time Management
This component includes single user and group calendar/scheduling as well as e-mail. Microsoft Outlook (as well as Lotus Notes) has become the calendar/scheduling standard within the CRM software industry. Moreover, bidirectional integration with MS Outlook is also becoming a de facto standard such that you can enter a date-specific activity or a contact from within MS Outlook and the activity or date is automatically input within the CRM software application, or vice versa. In addition to single user and group calendar/scheduling, the time management component also includes the creation and management of task lists as well as e-mail.
Sales/Sales Management
This component includes management of contact profiles ...
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