About the Authors
This award-winning team of authors has produced four New York Times bestsellers—Crucial Conversations: Tools for Talking when Stakes are High (2002), Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior (2005), Influencer: The New Science of Leading Change (2008), and Change Anything: The New Science of Personal Success (2011). They are also cofounders of VitalSmarts, an Innovator In corporate training and organizational performance.
Kerry Patterson has authored award-winning training programs and led multiple long-term change efforts. In 2004, he received the BYU Marriott School ...
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