I can win any argument. People know this, and steer clear of me at parties. Often, as a sign of their great respect, they don’t even invite me.

—DAVE BARRY

13

PUTTING IT ALL TOGETHER

Tools for Preparing and Learning

If you read the previous pages in a short period of time, you probably feel like an anaconda that just swallowed a warthog. It’s a lot to digest.

You may well be wondering at this point how you can possibly keep all these ideas straight—especially during something as unpredictable and fast moving as a Crucial Conversation.

This chapter will help with the daunting task of making dialogue tools and skills memorable and usable. First, we’ll simplify things by sharing what we’ve heard from people who have changed their lives by using ...

Get Crucial Conversations: Tools for Talking When Stakes are High, Third Edition, 3rd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial