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Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change, 3rd Edition
book

Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change, 3rd Edition

by Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, Al Switzler
May 2023
Beginner to intermediate content levelBeginner to intermediate
368 pages
5h 34m
English
McGraw-Hill
Audiobook available
Content preview from Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change, 3rd Edition

6

PROVIDE ASSISTANCE

Source 4: Social Ability

Those around us form the “social capital” of our lives—the human resources that help us surpass our individual limits.

As we saw in the previous chapter, most of our actions are far more influenced by others than many of us imagine. That’s why great leaders take care to ensure that those they want to influence are sufficiently encouraged to adopt vital behaviors. But encouragement isn’t enough. Offering a supportive smile is good, but when people need permission, information, coaching, or hands-on help, a friendly nod won’t cut it. Instead, you’ll need to engage source 4, social ability.

EXAMPLE: ENGAGING SOCIAL ABILITY IN GRASSROOTS ENTREPRENEURSHIP

We’ll start this chapter with an example from ...

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Publisher Resources

ISBN: 9781265050184