6

PROVIDE ASSISTANCE

Source 4: Social Ability

Those around us form the “social capital” of our lives—the human resources that help us surpass our individual limits.

As we saw in the previous chapter, most of our actions are far more influenced by others than many of us imagine. That’s why great leaders take care to ensure that those they want to influence are sufficiently encouraged to adopt vital behaviors. But encouragement isn’t enough. Offering a supportive smile is good, but when people need permission, information, coaching, or hands-on help, a friendly nod won’t cut it. Instead, you’ll need to engage source 4, social ability.

EXAMPLE: ENGAGING SOCIAL ABILITY IN GRASSROOTS ENTREPRENEURSHIP

We’ll start this chapter with an example from ...

Get Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change, 3rd Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.