It is frightening how little listening goes on. Because of this, your boss’s team meetings offer an excellent opportunity for appearing authoritative and getting your own way.
We all do it, we just don’t listen.
I did a small piece of research on key management skills. While not statistically valid, the response of some thirty senior business people showed a huge majority put listening at the top of their list of necessary skills. One of them called it ‘active listening’.
Here is the art of listening going wrong for an architect. He had the job of advising a couple on how they should use the space and carry out the refurbishment of an old, run-down property they had just bought. Unfortunately there was a hiatus between the ...