Cultural Competence for Public Managers

Chapter 7

Cultural Competencies for Middle Managers and Supervisors

For those who have seen the earth from space, and for the hundreds and perhaps thousands more who will, the experience most certainly changes your perspective. The things that we share in our world are far more valuable than those which divide us.

Donald Williams Wisdom Quotes, n.d.

7.1 Introduction

Middle managers and supervisors are the level between the top managers and the employees who are individual contributors. Their management duties may vary from managing large organizational units to overseeing a handful of employees. Individual contributors do not have anyone reporting to them and do not normally have supervisory duties and responsibilities. For the purposes ...