1 Organizational Excellence and the Shingo Institute
Too many organizations are failing to be competitive, not because they cannot solve problems, but because they cannot sustain the solution. They haven’t realized that tradition supersedes tools, no matter how good they are. Success requires a sustainable shift in behaviors and culture, and that needs to be driven by a shift in the systems that motivate those behaviors.*
—Gerhard Plenert
Shigeo Shingo
In 1988, a Japanese industrial engineering consultant and author, Shigeo Shingo (shown in Figure 1.1), bestowed his name on the “North ...
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